Heat Surge Website Review & Ratings + Heat Surge Coupons
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Heat Surge Website Review & Ratings + Heat Surge Coupons

Heat Surge: Products & Services

Heat Surge is an online store that offers an outstanding selection of electric fireplaces and electric fireplace accerssories such as remotes and air filters. The electronic and interior of Heat Surge's electric fireplaces are created by a Chinese manufacturer, but the mantle and outside decorations of the electric fireplaces are created by Amish manufacturers in the United States.

Heat Surge has two main shopping categories and mutiple sub-categories:

Fireplaces:

Accessories:

Heat Surge: Company Background

Both the Heat Surge company and online store were created in 2007. The Heat Surge company is a limited liability company and is also known as either National Distribution Center or Roll and Glow Fireplace. The CEO of the Heat Surge company is Mr Rodney Napier.

Heat Surge contact information:

  • 8000 Freedom Ave, North Canton, Ohio 44720
  • Toll Free Number: 1-800-627-3718
  • Email is available on website
Heat Surge: Customer Feedback & Reviews

There are few customer reviews for Heat Surge online, but the few that can be found are mostly negative

Positive customer reviews commented on:

  • The products are easy to use and keep the electric bill down
  • High quality mantles for the heaters

Negative customer reviews commented on:

  • Some customers complained about the product missing a few things such as screws
  • Some customers complained that they have not recieved the order they payed for
  • Some customers complained about the product becoming defective after a year or so of use.
  • Lack of customer service

Some customer reviews were:

"purchased a heatsurge in January, when it arrived I found two screws rolling around in the box it came in. The screws came from the rear of the unit on the bottom securing it to the frame. Plus the (FLAME) will not dim. All I want is to send it back and get a new one. But of course no will answer the phone at customer service, or is it LACK of customer service."

"I am very happy with my Amish Oak Fireplace. I put it at the bottom of my steps and it heats my living room nicely. I think the fireplace is beautiful and I love the craftsmanship, color, and how the flame looks. The Fireplace is so easy to run and my heating bill went down."

"I purchased the Heat Surge heater and after only one season of use, the electronic control board went out. The mantle is great and shows good workmanship, however i cannot locate a replacement part or a new heater insert for the heater. You do not list any replacement parts or service centers anywhere that I can find!"

Heat Surge: Business Credibility & Trustworthiness

Heat Surge is not accredited with the Better Business Bureau; however they do have a BBB rating of "C". The Heat Surge company has been flagged by the BBB for several serious complaints and advertising issues. Their BBB file was opened in October 5th 2007. Over the last three years, there has been 233 complaints filed against Heat Surge with the Better Business Bureau; all the complaints have been closed to the Better Business Bureau’s satisfaction.

The complaints filed against Heat Surge were:

  • 43 complaints were due to advertising/sales Issues
  • 21 complaints were due to delivery issues
  • 7 complaints were due to guarantee/warranty Issues
  • 159 complaints were due to problems with product/service
  • 3 complaints were due to billing and collections. 
Heat Surge: Website Popularity & Google Ranking

Heat Surge website popularity:

  • Heat Surge has a worldwide Alexa traffic rating of 722,957 out of 30 million websites.
  • Heat Surge has an American Alexa traffic rating of 229,757
  • Heat Surge has a Google pagerank of four out of ten.
  • The Heat Surge site receives around 60 unique visitors daily, which account for 130 daily page views. 
  • About 97% of the visitors to the Heat Surge site are American.
Heat Surge: Social Media Presence

Heat Surge social media presence:

  • Heat Surge can be followed on Facebook; they have 2,353 likes on Facebook and have 23 people talking about them. Heat Surge updates their Facebook page every few days.
  • Heat Surge can be followed on Twitter; they have 506 followers on Twitter and have posted 585 tweets. Heat Surge has not tweeted since October 6th 2012.
  • Heat Surge offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products. 
  • Heat Surge is on Pinterest; they have pinned 81 items and have 28 followers.
  • Heat Surge has a blog customers can follow; they update their blog about once to twice a year.
Heat Surge: Website Security & Safety

Heat Surge is verified and sercured by GoDaddy.com and uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the Heat Surge site as "not suspicious" and states that no malicious software or suspicious content has been detected or hosted on it in the last ninety days. The Google safe browsing page for Heat Surge can be viewed here.

Heat Surge: Pricing & Packages

Heat Surge is usually more expensive on all their products. In a price comparison of three products, Heat Surge was more expensive on two products and cheaper on one product than their leading competitors were.

Accent™ EV.2

  • Heat Surge: $477.00
  • Leading competitor: $349.00

Room Mate EV.2

  • Heat Surge: $373.00
  • Leading competitor: $259.00

AYR™ Filter System - Large

  • Heat Surge: $40.00
  • Leading competitor: $45.99
Heat Surge: Shipping Rates & Policies

Heat Surge shipping rates and policies:

  • Heat Surge only ships within the United States (including Alaska, Hawaii, and Puerto Rico)
  • Heat Surge does not ship to either PO boxes or APO/FPO addresses.
  • Heat Surge ships most products within 48-72 hours after the order is placed
  • Alaskan, Hawaiian, and Puerto Rican shipping costs are most expensive.
  • Shipping costs and options are available at checkout.
Heat Surge: Payment Methods Accepted

Heat Surge accepts numerous payment options. They accept:

  • MasterCard
  • Visa
  • American Express
  • Discover Card

Heat Surge does not accept any online payment method such as PayPal, Bill Me Later, Google Checkout or Amazon Payments, nor does Heat Surge accept money orders, wire and bank transfers or checks of any kind. 

Heat Surge: Returns, Refunds & Exchange Policy

Heat Surge return and refund policy:

  • Heat Surge offers a 30 day return policy for all products, and also offers a 1 year warranty for new products and a 90 day warranty for heater functionality.
  • All returns must be in new unused condition and include all original packaging, paperwork and have all tags still attached.
  • Shipping costs are non-refundable.
  • Customers are responsible for return shipping costs.

Returns should be sent to:

8000 Freedom Ave

North Canton, Ohio 44720

Heat Surge: Product images & screenshots
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